Customer Manager (Property)

Customer Manager (Brixton)

London | Office-based (Monday - Friday)

£50,000–£55,000 + up to £10,000 performance bonus

We’re hiring a Customer Manager for our client, a profitable and growing property business transforming buildings into affordable, community-led homes.

They currently manages more than 1,000 tenants across 150 properties, and this role will sit at the heart of the customer operation—leading the team, improving performance and ensuring a consistently high-quality experience from first enquiry through to move-out.

This is not a traditional lettings role.

They're looking beyond transactional property backgrounds for someone who understands how to lead customer-facing teams, manage a commercial pipeline and build smarter, more scalable processes.

The opportunity

You’ll be responsible for:

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• Leading, coaching and holding a customer-facing team accountable
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• Driving occupancy and maintaining a strong pipeline of applicants
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• Monitoring viewings, conversion rates and hard-to-fill spaces
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• Owning customer onboarding, offboarding and communications
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• Using KPIs, reporting and customer feedback to improve performance
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• Improving CRM workflows and operational processes
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• Acting as the escalation point for complex or sensitive customer situations
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• Building positive, well-managed communities across the portfolio
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Success will be measured through occupancy, response times, customer satisfaction, team performance and the quality of the overall customer journey.

What we’re looking for

You’ll ideally bring:

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• Direct experience managing and coaching a customer-facing team
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• Strong commercial and pipeline-management capability
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• A data-led approach to KPIs, conversion and performance
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• Hands-on experience using CRM systems; HubSpot would be advantageous
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• Experience improving workflows and operational processes
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• Confidence handling escalations and difficult conversations
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• A calm, practical and solutions-focused leadership style
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• Experience within a high-volume customer environment
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Property experience is useful, but it is not essential. Strong candidates could come from hospitality, co-living, build-to-rent, flexible workspace, membership businesses, customer operations or other service-led environments.

The package

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• £50,000–£55,000 salary
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• Up to £10,000 discretionary performance bonus
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• 25 days’ holiday plus your birthday off
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• Additional holiday linked to service
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• One-month paid sabbatical after five years
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• Workplace Nursery Benefit
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• Paid for membership
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• Weekly yoga and regular events
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• Pension contributions and team activities
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This is a strong opportunity for a commercially minded customer leader who wants real ownership, visible impact and the chance to shape how a growing business operates.

Interested? Apply directly or message me for a confidential conversation.