Senior Salesforce Administrator

Senior Salesforce Administrator

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• Hybrid Working (2 days in London)
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• 12-Month Contract
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• £415 Per Day Outside IR35
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This is an opportunity to join a business undergoing significant Salesforce enhancement and optimisation. They are looking for a senior Salesforce expert who can take ownership of their Service Cloud environment, drive best practice across deployments and governance, and act as a trusted partner to key stakeholders across the organisation.

The Company

They are a well-established organisation with a strong customer-focused operation and a mature Salesforce ecosystem. Salesforce plays a critical role in supporting customer service and operational teams, making this a highly visible position within the business. The successful contractor will have the opportunity to influence platform strategy, improve processes, and deliver meaningful enhancements across the environment.

The Role and Deliverables

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• Act as the primary Salesforce subject matter expert and key point of contact for stakeholders across the business.
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• Own the health, stability, performance, and governance of the Salesforce Service Cloud environment.
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• Manage deployments, release processes, and environment management activities using modern DevOps practices.
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• Deliver enhancements from requirements gathering through to configuration, testing, deployment, and user adoption.
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• Lead data backup, retention, and archiving activities to support platform integrity and compliance.
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• Support customer service initiatives and wider Salesforce project work as required.
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Your Skills & Experience

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• Strong expertise in Salesforce Service Cloud administration and platform management.
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• Proven experience working as a senior Salesforce SME and trusted business partner.
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• Hands-on experience with Salesforce DevOps practices, release management, and deployment governance.
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• Strong knowledge of GitHub and Gearset for source control and deployment management.
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• Experience using Salesforce Developer Console within a complex Salesforce environment.
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• Understanding of environment comparison, deployment planning, and change control processes.
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• Ability to gather requirements directly from stakeholders and translate them into effective Salesforce solutions.
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• Comfortable leading enhancements through the full delivery lifecycle.
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