IT Support Technician - 2nd Line

The Rewards and Benefits on offer:

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• Immediate starts available
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• Competitive basic salary
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• Potential for contract extension
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• The opportunity to work with an industry-leading employer
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• Monday to Friday office hours
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• Full systems training provided
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MTrec’s New Job Opportunity:

MTrec Recruitment are supporting our long-standing and prestigious client in their search for a contract IT Technician. The role will be supporting a global rollout of hardware and software and would be well suited to those with previous experience in end user computing/ 2nd Line IT support.

This is a 3-month contract, with potential for extension, depending on the status of the project.

Apply now for an immediate response!

The Job you will do:

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• Installation, configuration, and deployment of PCs and laptops for end users (hardware setup, OS imaging, software installation)
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• Configuration of user profiles, network drives, email clients, and access to corporate resources
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• Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments
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• Providing 1st line IT support during system integration and migration processes
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• Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams
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• Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users
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• Basic network diagnostics and escalation of infrastructure-related incidents to the relevant teams
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• Maintaining IT asset inventory and ensuring accurate documentation of all hardware deployments
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• Ensuring compliance with corporate IT security policies and governance standard
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About you:

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• Previous experience in a 2nd line IT Support role is essential.
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• Hardware and software rollout experience is essential
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• You will be a natural communicator and able to work with a variety of stakeholders.
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• Strong attention to detail is a must
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• You must be local to work at the company site in Northumberland
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• Full right to work in the UK is essential.
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