006 - Customer Service Representative - Virgin Money (CYBG)

Customer Expert

At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money/Nationwide.

Start Date: 5 October 2026 and 16 October 2026

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• Salary: £26,436.80 per annum
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• Location:Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE INITIALLY, THE OPTION TO WORK HYBRID MAY BECOME AVAILABLE WITH A MINIMUM OF 2 DAYS PER WEEK IN THE OFFICE
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• Shifts: Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times.
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• Training: 3 weeks
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• Contract: Full Time Permanent (40 hours per week)
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• Background Checking:
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• Right to Work in the UK
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• Criminal Record Check
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• Enhanced Credit Check
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• Any other associated checks
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• 3 year employment history check
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**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

What you’ll be doing

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• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
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• Resolving any queries customers may have with their banking which can bring challenge and reward.
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• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
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• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
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We need you to have

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• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
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• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
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• A flexible and positive working approach to suit customer needs and business demands.
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• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
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• A digital first mindset that will help us achieve companywide expectations and brand growth.
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• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
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Values we look for you to have:

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• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
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• Collaboration- You enjoy working with others and you like working as a team player.
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• Communication- You can speak and write clearly and in a confident manner.
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• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
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• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
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• Critical Thinking- You are able to think logically when making decisions.
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• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
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• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
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We’d love you to have …

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• Working knowledge of Microsoft Office applications
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• Some financial services experience.
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• Knowledge of banking products
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• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
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Our Benefits

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• On-line recruitment process, with potential job offer within 24 hours
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• Refer & Earn Scheme
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• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
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• Length of Service and monthly recognition awards
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• Opportunities for career development and progression
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• Employee welfare support with free access to our Mental Health Employee Assistance programme
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• Pension Scheme
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Something Extra

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• Discounted holidays, flights and hotels
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• Discounted utility bills
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• Cineworld tickets - Up to 55% off
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• Virgin Trains - 20% off
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• Virgin Experience Days – 20% off
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• 25% off O2 and 20% of EE Mobile Contracts
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• Sony – 20% off Mobile Phones
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• Ray-Ban – 20% off
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Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.