Head of Client Services

\n Head of Client Services - UK - Job Opening\n

The Head of Client Services will lead and evolve AG’s SAP client engagement strategy, owning client relationships across the lifecycle from onboarding through to long-term partnership and account growth. Acting as the voice of the client across Delivery and Support functions, this role will drive service quality, responsiveness, and a consistently high standard of client experience. This is a unique opportunity to define and scale AG’s Client Services function, working closely with Sales, Delivery, and Leadership to build a client-centric operating model that supports retention, expansion, and long-term account value, while strengthening AG’s position as a trusted partner across its core markets

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Job opening

Key responsibilities\n

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• 1. Strategy & Growth Define and lead AG’s Client Services strategy aligned to the 3-year growth plan
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• Drive account expansion, retention and long-term managed services adoption
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• Own and deliver against agreed revenue, retention, and growth targets
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• Build a scalable Client Success / Managed Services operating model
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• 2. Commercial Ownership Own P&L for managed accounts, ensuring margin protection and revenue growth
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• Lead contract renewals, negotiations and commercial governance
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• Drive upsell / cross-sell opportunities across SAP Digital Core, EAM, and Intelligent Technologies
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• Identify and mitigate churn risks proactively
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• 3. Client Leadership Act as the executive sponsor for key strategic accounts
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• Build and maintain C-level client relationships
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• Establish structured QBR / governance frameworks
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• Lead escalation management and client recovery plans where required
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• 4. Leadership & Collaboration Build and lead a high-performing Client Services / Account Management team
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• Partner with Sales, Delivery and Pre-Sales to drive integrated account growth
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• Mentor and develop future leaders within the function
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• Drive a culture of client excellence and accountability
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Skills and Qualifications:

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• Proven experience in a senior client services / account leadership role within SAP or technology consulting
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• Demonstrated ownership of multi-million £ portfolios (revenue + margin accountability)
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• Experience managing Tier-1 / global enterprise clients
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• Strong track record in driving account growth and long-term managed services engagements
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• Experience leading onshore-offshore delivery models
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• Exceptional stakeholder management at CxO level
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• Strong commercial acumen with contract negotiation and deal structuring experience
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• Location: United Kingdom (Hybrid) – Based in Slough, UK
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Interview Process at AG

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• The right candidate will be identified following the below interview rounds:
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• • Round 1: Recruiter Interview – To identify and cross-check professional and personal details
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• • Round 2: Leadership & Experience Round – To assess the leadership & experience of the candidate. 30min Teams call.
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• • Round 3: Presentation Round – Directors confirm whether the candidate is a good fit for the organisation with a 90min face to face interview, candidate to give presentation on how they would tackle the role.
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• • Round 4: HR Manager Discussion – HR Manager will discuss salary, benefits and offer details before release of offer.
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As part of our standard eligibility verification process, we request the candidate post completion of Round 1, to provide a copy of your right to work or Share code to confirm your right to work in the UK.

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