Regeneration and Property Service Support Help Desk Officer

Service Support & Help Desk Officer

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• Location: Hybrid (Sheffield Centre + Remote)
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• Contract: Interim
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• Hours: 37 hours per week, Monday–Friday, 9am–5pm (Flexible)
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• Pay: £13.69 per hour PAYE
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Join our client in their City Futures team as a Service Support & Help Desk Officer. This role is ideal for someone proactive and detail-oriented, ready to act as the first point of contact for property-related enquiries, supporting the management of commercial estates and surplus assets.

Day-to-day of the role:

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• Handle and respond to incoming enquiries via email, phone, and online systems.
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• Act as the first point of contact for property and land-related queries.
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• Triage and assess requests, extracting key information.
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• Log, track, and allocate enquiries to the appropriate teams.
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• Maintain accurate records across internal systems.
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• Support the reduction of enquiry backlogs.
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• Provide general coordination and administrative support.
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Required Skills & Qualifications:

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• Strong organisational and coordination skills.
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• Excellent attention to detail and accuracy.
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• Ability to manage and prioritise a high volume of enquiries.
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• Confident using IT systems and databases.
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• Strong communication skills.
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Desirable:

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• Experience in a help desk, service desk, or coordination role.
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• Background in property, estates, or facilities management.
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Benefits:

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• Hybrid working model with a minimum of 1 day per week in the Sheffield office.
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• Option for additional office-based working if preferred.
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• Full training and support provided.
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• Opportunity to join a well-established, income-generating service.
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• Strong development potential within the team.
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• Possibility of contract extension or permanent opportunities.
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To apply for the Service Support & Help Desk Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.