Claims Handler - Defendant Personal Injury (EL/PL)

Role: Claims Handler - Defendant Personal Injury (EL/PL) Location: Leeds, West Yorkshire Contract: Full time, permanent, hybrid Salary: £28,000 - £32,000CRA Consulting is pleased to be working alongside a well-established national law firm to recruit a Claims Handler into its expanding Defendant Personal Injury department. This is a fantastic opportunity to join a firm with a strong reputation within the insurance sector, acting on behalf of insurer and commercial clients across a broad range of personal injury matters. The team offers a collaborative working environment, high-quality training, and genuine opportunities for long-term career development.

You'll take ownership of a caseload of defendant Employer's Liability and Public Liability claims, managing matters from initial instruction through to settlement. Working closely with colleagues and clients, you'll ensure claims are progressed efficiently, balancing excellent client service with commercial outcomes. Key responsibilities will include:

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• Managing a varied caseload of defendant EL and PL claims through the MOJ Claims Portal.
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• Investigating liability and quantum by reviewing evidence, medical reports and supporting documentation.
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• Maintaining regular contact with insurer clients, claimant representatives, experts and other key stakeholders.
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• Negotiating settlements and identifying opportunities to achieve commercially favourable outcomes.
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• Pursuing recovery actions where appropriate.
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• Maintaining accurate case records, financial reserves and risk assessments.
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• Ensuring compliance with client protocols, regulatory requirements and internal quality standards.
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• Contributing positively to team objectives while consistently meeting individual performance targets.
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Applications are welcomed from experienced Defendant Personal Injury Claims Handlers who enjoy managing their own caseload and working within a fast-paced environment. To be successful, you'll ideally have:

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• Experience handling defendant EL and/or PL claims.
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• Confidence using the MOJ Claims Portal.
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• A solid understanding of liability, quantum and the personal injury claims process.
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• Strong negotiation and communication skills.
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• The ability to prioritise a busy workload while maintaining excellent attention to detail.
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• A client-focused approach with a commitment to delivering a high standard of service.
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Candidates with a background in defendant RTA claims who are keen to develop their expertise within Employer's Liability and Public Liability work are also encouraged to apply.

Alongside a competitive salary, the firm offers an extensive benefits package designed to support both your professional development and wellbeing, including:

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• 25 days' annual leave plus bank holidays.
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• Additional annual leave with length of service.
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• Holiday purchase scheme.
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• Enhanced pension contributions.
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• Private healthcare.
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• Life assurance.
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• Enhanced family leave provisions.
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• Discounted legal services.
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• Employee Assistance Programme and wellbeing support.
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• Reward and recognition initiatives.
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• Regular social events and long service awards.
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• Travel schemes.
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• Hybrid and flexible working arrangements.
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This is an excellent opportunity to become part of a highly regarded national practice that genuinely invests in its people. You'll benefit from quality work, a supportive team environment and structured career progression, whether you're already experienced in EL/PL claims or looking to make the move from defendant RTA into a broader personal injury role.