Hire Controller

The Opportunity: Hire Controller Contract: PermanentLocation: DewsburyForkway is one of the UK's leading material handling solutions providers, employing approximately 100 colleagues across three Handling Centres and a network of strategic service hubs. We are committed to delivering exceptional service to our customers while creating a supportive environment where our people can thrive and develop.As a Hire Controller , you will accurately and effectively manage the delivery and collection of equipment for the Short-Term Hire Department, coordinating nationwide operations through the Protean system. You will play a key role in supporting both the Sales and Operational teams while ensuring an excellent customer experience.The Impact You Will Have: Set up hire agreements and allocate equipment, ensuring all internal processes are followed.Liaise with Service Technicians and Yard Operatives to arrange pre-hire inspections.Plan and coordinate the delivery and collection of equipment using the internal delivery fleet.Ensure equipment is prepared and ready for hire prior to customer delivery.Monitor GA1 certification status to ensure all equipment is compliant before being placed on hire.Coordinate GA1 inspections with Allianz engineers and equipment locations.Accurately raise hire contracts, ensuring all on-hire and off-hire dates are correctly entered into the Protean system.Ensure contracts that are off-hired before month-end are closed and invoiced promptly.Monitor equipment availability and work closely with service teams to minimise downtime and maximise fleet utilisation.Prepare and provide hire quotations to customers in a timely manner.Identify and communicate sales opportunities and lost sales information to the Business Development team.Support the Sales team in meeting customer requirements and identifying opportunities for new product offerings.Assist with customer satisfaction surveys and help maintain strong client relationships.Work towards targets and objectives set by the Short-Term Hire Manager.Handle customer enquiries and concerns in a professional and timely manner.Produce daily and weekly KPI reports.Keep customers informed of delivery and collection schedules and any updates.Take responsibility for your own health and safety, as well as that of your colleagues, ensuring company policies and procedures are followed at all times.Wear the appropriate PPE, including high-visibility clothing and safety footwear, when required.What Will Help You Excel in This Role: Strong geographical knowledge.Excellent communication and customer service skills.Ability to work independently and use your own initiative.Strong organisational and planning skills.Ability to work effectively under pressure and manage multiple priorities.Forklift Truck Licence (desirable).What You Can Expect From Us: Competitive salary.Ongoing training and career development opportunities.Contributory pension scheme with employer contributionPaycare and eyecare health scheme.High street discounts and additional employee benefits.What's Next If you are interested in joining Forkway, please click the Apply Now button and a member of our Recruitment Team will be in touch.Not sure if this is the right opportunity for you? Visit our Careers Page and submit your CV for speculative consideration. A member of our team will be happy to review your profile for future opportunities.If you require any reasonable adjustments during the recruitment process, please contact a member of the Recruitment Team before attending your interview so that we can ensure the appropriate support is in place.TPBN1_UKTJ