Assistant Estate Manager

Assistant Estate Manager

East London

£38,000 - £40,000 per annum

Ready to take the next step in your property management career?

We're delighted to be recruiting on behalf of a prestigious residential development in East London, seeking an experienced Assistant Estate Manager to join their growing team.

This is an exciting opportunity for someone with a background in residential estates, property management, hospitality or front-of-house operations who enjoys leading people, solving problems and delivering an exceptional customer experience.

Working closely with the Estate Manager, you'll play a key role in the day-to-day management of the estate, supporting the concierge team, overseeing operational performance and helping to maintain the highest standards for residents and leaseholders.

The Role

No two days will be the same. You'll be responsible for supporting the smooth running of a busy residential estate, ensuring residents receive an outstanding level of service whilst leading and developing the concierge team.

You'll also deputise for the Estate Manager when required, making this an excellent opportunity for someone looking to progress into a senior management position.

Key Responsibilities

\n
• Support the day-to-day operation of a prestigious residential estate.
\n
• Lead, motivate and develop the Concierge and Parcel Team.
\n
• Prepare staff rotas and manage holiday and sickness cover.
\n
• Handle escalated resident and leaseholder enquiries.
\n
• Liaise with contractors, suppliers and external stakeholders.
\n
• Produce weekly and monthly operational reports.
\n
• Maintain compliance records, estate documentation and operational procedures.
\n
• Support recruitment, onboarding and performance management of staff.
\n
• Assist with audits, invoicing and administrative reporting.
\n
• Manage access control systems, resident fobs and security procedures.
\n
• Carry out estate inspections to ensure consistently high standards.
\n

About You

We're looking for someone who can demonstrate:

\n
• Previous experience within residential estate management, concierge management, front-of-house operations or hospitality management.
\n
• Experience leading and developing teams.
\n
• Excellent communication and customer service skills.
\n
• Strong organisational and administrative abilities.
\n
• A proactive, solutions-focused approach.
\n
• Confidence managing multiple priorities in a fast-paced environment.
\n
• Good working knowledge of Microsoft Office.
\n
• Experience using estate management systems such as Dwellant would be advantageous.
\n

What's on Offer?

\n
• Salary of £38,000-£40,000 depending on experience.
\n
• Company pension.
\n
• 30+ Days Annual Leave
\n
• Ongoing training and career development.
\n
• A supportive and collaborative working environment.
\n
• Genuine opportunities for progression.
\n
• The opportunity to play a key role within a prestigious residential development.
\n

If you're looking to take the next step in your property management career and would like to join a professional team committed to delivering exceptional service, we'd love to hear from you.

Apply today or contact EC Recruitment for a confidential discussion.