Customer Service -Fraud Specialist (Prevent)

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Join Our Banking & Financial Services Team – Financial Crime & Fraud

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Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

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We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry, we’d love to hear from you.

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The Details You’ll Want to Know

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Start Date: 14th Sept 2026

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Salary: £27,580.80 per annum
\n Competitive pay with opportunities to grow and develop your career.

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Location: Work from Home

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Hours: Full-Time – 40 hours per week

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Shifts between 12pm-12am Monday to Sunday

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Training:

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3 weeks of comprehensive training, followed by 5 weeks of supported working

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Contract Type: Permanent

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Background Checks:
\n To keep our customers and colleagues safe, you’ll need to pass the following checks:

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Right to Work in the UK

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Criminal Record Check

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Credit Check

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Sanction

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CIFAS

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Any other relevant pre-employment screening

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Please note: No holidays or time off can be taken during your first 8 weeks of employment

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About the Financial Crime & Fraud Team

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Our mission is to earn and maintain customer trust, support safe growth for our clients, and contribute to a safer society.

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Fraud Investigators play a vital role in achieving this mission.

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What You’ll Be Doing

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• Gathering evidence from customer claim submissions via in‑app chat and inbound/outbound calls
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• Probing for additional information where required
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• Investigating claims with empathy, accuracy, and attention to detail
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