Fraud & Risk Administrator
Job Description
Crewe | £28,584 - £29,784 per annum | 9am - 5pm | Monday to Friday | Permanent | Work from home Fridays
Introduction\nAcorn by Synergie is recruiting on behalf of a fast-growing technology business based in Crewe.
\nThis is an exciting opportunity to join a dynamic and innovative company that is experiencing continued growth and success. The role offers a varied workload combining reporting, data analysis, fraud monitoring, administration, and client support.
Key Duties\n- \n
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Produce accurate and insightful Excel reports, both regular and ad hoc.
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Analyse data to identify trends, anomalies, and potentially fraudulent activity.
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Investigate and escalate suspicious patterns in line with company procedures.
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Act as a first point of contact for clients via telephone and email, providing updates and responding to queries in a professional and friendly manner.
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Maintain accurate records and databases.
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Provide administrative support across the team.
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Collaborate with colleagues to meet deadlines and deliver excellent customer service.
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Strong Excel skills, including Pivot Tables, formulas, and VLOOKUPs.
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Confident communication skills, both written and verbal.
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A curious and detail-focused approach to work.
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Excellent organisational skills and the ability to manage multiple tasks.
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A professional and friendly telephone manner.
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Strong written English skills.
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The ability to work effectively as part of a team.
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Salary of £28,584 - £29,784 per annum.
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Monday to Friday working pattern.
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Work from home every Friday.
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Ongoing training opportunities.
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Strong focus on internal promotion and career development.
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Regular team-building events.
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Wellness programmes to support employee wellbeing.
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Supportive and collaborative working environment.
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Acorn by Synergie acts as an employment agency for permanent recruitment.
