Customer Service Temp Support

Are you looking for an entry level role into the travel industry? Look no further.

Job Title: Customer Support Executive

Location: Office-based

Contract: Temporary until end of October

Working Hours: Monday to Friday with shifts between 8.00am and 6.00pm (8.00––5.30, or 9.30–6.00). Occasional weekend cover required (9.00am–5.00pm) with time off in lieu during the week.

We are seeking an additional Customer Support Executive to support a busy team through to the end of October. This role is heavily focused on written and verbal communication, requiring individuals who are highly articulate, emotionally intelligent, and confident managing sensitive customer situations.

Key Responsibilities:

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• Serving as the first point of contact for customer support before and during tours.
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• Handling customer calls, as well as respond to email enquiries.
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• Handling and responding to complaints with professionalism and empathy.
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• Dealing with sensitive customer issues, ensuring tone and accuracy are consistently high.
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• Processing ATOL-related queries and administrative requirements.
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• Coordinating and sorting customer meal choices where required.
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• Responding to UK rail enquiries and supporting travel-related queries.
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Skills and Experience Required:

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• Exceptional verbal communication skills with strong attention to detail.
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• Proven experience handling customer queries and complaints.
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• Ability to demonstrate empathy and emotional intelligence in challenging situations.
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• Comfortable working in a fast-paced, high-volume environment.
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• Strong organisational and administrative skills.
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• Digitally confident with the ability to manage multiple systems.
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• Professional and personable communication style, including the ability to perform well in a telephone interview stage.
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If this sound like this is you, don't hesitate in applying!