SC Cleared IT Support Engineer/EUC Support Engineer

We are supporting a leading global IT services organisation on a secure end-user computing programme and are looking for an SC Cleared IT Support Engineer to join an onsite team delivering a large-scale device refresh and desktop support service.

This is an excellent opportunity for someone with strong desktop support experience who enjoys working in a hands-on environment, providing exceptional customer service and supporting a wide range of workplace technologies.

* Please note, this position is Inside IR35 and will be working full time on site in Edinburgh.

Key Responsibilities

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• Build, configure and deploy desktop and laptop devices as part of a large-scale refresh programme.
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• Provide onsite technical support for end-user computing devices and workplace technologies.
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• Troubleshoot and resolve hardware and software issues.
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• Support Microsoft Windows 10/11 and Microsoft 365 environments.
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• Perform desktop, laptop and peripheral installations, replacements and maintenance.
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• Provide "hands and eyes" support within the onsite data centre when required.
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• Assist users with day-to-day technical issues while delivering excellent customer service.
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• Log, update and manage support requests in line with agreed SLAs.
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• Work closely with technical teams to ensure timely issue resolution and successful device deployments.
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Essential Skills & Experience

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• 1-2 years' experience in an IT Support, Desktop Support or Technical Support role.
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• Strong knowledge of Microsoft Windows 10 and Windows 11.
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• Experience supporting Microsoft 365 applications.
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• Basic knowledge of networking concepts including LAN, WAN and TCP/IP.
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• Basic Active Directory administration experience.
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• Experience supporting desktop and laptop hardware.
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• Strong troubleshooting and problem-solving skills.
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• Excellent communication and customer service skills.
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Desirable Skills

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• ITIL Foundation Certification.
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• CompTIA A+.
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• Microsoft Fundamentals Certification.
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• Experience using ServiceNow or similar ITSM tools.
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• Mobile device support experience.
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