Office administrator

We're recruiting for a proactive, highly organised Office Administratorto join a busy food manufacturing business. This is a varied, hands-on role supporting day-to-day office operations, customer service, order processing, dispatch coordination and general administration.

You'll suit this role if you're confident working independently, comfortable handling a fast-moving inbox and phone line, and technically capable with Microsoft Office (especially Excel). Experience using Google Sheets and an interest in improving templates, reporting and admin processes is a strong advantage.

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• Manage shared inbox and phone queries, responding professionally and escalating where needed
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• Process customer orders and support delivery scheduling/booking
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• Coordinate dispatch activity with internal teams and external transport/logistics suppliers
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• Investigate and resolve delivery/order queries and discrepancies
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• Maintain accurate records and operational trackers (orders, dispatch info, stock/production-related updates)
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• Collect and check delivery confirmations (e.g., proof of delivery) and support accounts/admin processing
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• Support compliance-related paperwork for shipments where required (documentation/filing and checks)
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• Provide general admin support: scanning, filing, document prep and ordering office supplies
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• Provide holiday/peak-period cover, including supporting label set-up/printing checks using standard label/design tools and equipment
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• Strong admin background in a busy office environment (manufacturing/warehouse/supply chain exposure is beneficial)
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• Confident working independently with a resilient, proactive approach
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• Excellent communication skills (written and verbal) and a customer-focused mindset
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• Strong Microsoft Office skills: Outlook, Word and Excel (formulas/confident data handling)
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• Comfortable using Google Sheets (or willing to learn and improve reporting/templates)
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• High attention to detail (especially for order accuracy and label/detail checking)
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• Organised, able to prioritise and manage multiple tasks to deadlines
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• Permanent role with full training provided
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• 20 days annual leave + bank holidays
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• Employee perks platform
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• Casual smart dress
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• On-site facilities (standard kitchen/rest areas) and free parking (office-based role)
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Hours: Monday to Friday, 9:00am-5:00pm (paid lunch break)