EDM Administrator

Location: Norwich, office based

Salary: £25,180 to £30,492 per annum pro rata

Hours: 36 hours per week

Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

We're looking for an EDM Administrator to join our team based in Norwich, managing all the incoming and outgoing post for Clarion Housing.

You'll receive, sort and distribute all incoming documents to the appropriate teams; create, complete, and attach business processes to scanned documents ensuring they enter the correct business queue at the correct stage within our CRM system, always ensuring that Clarions policies and procedures are adhered to in respect of GDPR and document retention.

Experienced in handling confidential information and with a good understanding of GDPR legislation, you'll identify and forward copy tenancy agreements to our customers and validate Housing Benefit status from notifications received, accessing the organisation's finance system to ensure the customer's details are correct and up to date.

Proficient with Microsoft Office and document control software and with proven organisational, planning and time management skills, you'll have experience of working in an administrative setting, in busy, pressurised environments. Adaptable to change, proactive and positive, and excellent communication skills are vital. Experience using electronic document management systems would be an advantage, but it is not essential.

If this sounds like an opportunity for you then apply now!

Please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date:Sunday 16 August 2026 at midnight.

At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.