Head of Operations

An exceptional opportunity has arisen for an experienced Operations Director to join one of London's most exciting premium workspace businesses.

Our client transforms stunning Victorian and Georgian townhouses in the heart of the West End into beautifully designed members' clubs for ambitious startups, entrepreneurs and growing businesses. Combining exceptional hospitality with high-end flexible workspaces, they create environments where members genuinely want to spend their time.

Working closely with the Founder, COO and Managing Director, you'll be responsible for leading all operational functions across the portfolio, ensuring every building delivers an outstanding member experience while operating efficiently and to the highest possible standards.

The Role

As Head of Operations you'll provide strategic and hands-on leadership across the business, driving operational excellence, developing high-performing teams and continuously improving the member journey.

Key responsibilities include:

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• Leading, mentoring and developing department heads to create a culture of accountability and excellence.
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• Delivering a consistently exceptional experience for members and guests across every location.
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• Managing operational budgets, KPIs and financial performance, identifying opportunities to improve efficiencies.
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• Ensuring compliance with all health & safety, legal and operational standards.
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• Working closely with the Membership, Events and Marketing teams to maximise member engagement, occupancy and commercial performance.
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• Championing innovation, sustainability and continuous improvement throughout the business.
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About You

You're a commercially minded operational leader who enjoys building exceptional teams and delivering premium customer experiences. You combine strategic thinking with a willingness to be visible, approachable and hands-on when needed.

You'll ideally bring:

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• Significant leadership experience within the serviced office, flexible workspace or coworking sector.
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• Outstanding people leadership skills with a track record of developing high-performing teams.
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• Strong commercial acumen with experience managing budgets, operational performance and business KPIs.
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• Excellent organisational and communication skills, with the ability to build relationships across all levels of the business.
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• An unwavering attention to detail and commitment to delivering an exceptional member experience.
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• The energy, adaptability and professionalism to thrive in a fast-paced, premium hospitality-led environment.
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