Regional Service Controller

Reports to: Service Control Supervisor

Are you a skilled coordinator who thrives in a fast-paced environment? Do you enjoy balancing customer expectations, managing resources, and keeping operations running efficiently?

At Terberg DTS, we're looking for a Regional Service Controller to take ownership of service delivery across a designated region. You'll be responsible for coordinating maintenance, repairs, inspections, and breakdown support while ensuring customers receive a first-class service every time.

This is a pivotal role where you'll be at the heart of our operation, working closely with customers, engineers, and internal teams to keep vehicles moving and service levels high.

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• Managing all maintenance, repair, and breakdown activities across your region.
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• Coordinating and scheduling Mobile Service Engineers to maximise efficiency and customer response times.
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• Planning and managing service inspection and maintenance contracts.
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• Taking customer calls and logging repair and breakdown requests.
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• Monitoring engineer workloads and reallocating resources as priorities change.
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• Maintaining regular communication with customers, providing updates on job progress.
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• Working closely with Service Control Supervisors, Field Operations Managers, and Customer Service teams.
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• Ensuring all jobs, service records, and documentation are accurately maintained within company systems.
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• Monitoring work-in-progress, overdue services, safety defects, and invoice queries.
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• Supporting continuous improvement initiatives and operational projects.
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• Building strong relationships with both internal and external stakeholders.
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• Excellent planning, scheduling, and organisational skills.
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• Proven ability to manage competing priorities in a busy operational environment.
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• Outstanding customer service and communication skills.
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• Strong attention to detail and commitment to accuracy.
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• The ability to make informed decisions and solve problems under pressure.
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• Confidence working with service management and scheduling systems.
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• A proactive and collaborative approach to teamwork.
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• Strong administration and workload management skills.
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• Experience within a service control, scheduling, planning, logistics, fleet, or engineering environment.
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• Experience coordinating field-based engineers or mobile service teams.
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• Knowledge of maintenance, repair, and service contract management.
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• Understanding of KPIs, resource planning, and operational performance management.
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• Continuous learning and development opportunities
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• Career progression pathways
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• Access to apprenticeships and development programmes
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• 25 days holiday plus Bank Holidays
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• Enhanced pension scheme
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• 3x salary Death in Service benefit
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• Company-funded Health Shield Medical Cash Plan
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• 24/7 GP Anytime access
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• Employee Assistance Programme
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• Occupational health support
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• Health surveillance programmes
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• Retail discounts and rewards platform
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• Cycle to Work scheme
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• Free independent mortgage advice
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If you're an organised and customer-focused professional who enjoys coordinating people, solving problems, and making a real impact on service delivery, we'd love to hear from you.

Apply today and become a key part of the team that keeps Terberg DTS customers supported across the UK. ?????