Corporate Reception Team Leader

Corporate Reception Team Leader, Monday – Friday, £38,000 plus benefits.

We are seeking an experienced and customer-focused Reception Services Supervisor to lead a front-of-house team within a prestigious corporate environment. This role is responsible for delivering exceptional workplace and visitor experiences, ensuring high service standards, and providing leadership, coaching, and operational support to a team of reception professionals.

Duties and Responsibilities include the following:

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• Lead and support the reception team to deliver a consistently high standard of customer service.
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• Ensure adequate staffing and rota coverage to meet operational requirements.
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• Build strong relationships with employees, visitors, and stakeholders, responding proactively to requests and resolving issues effectively.
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• Manage customer queries and complaints through to resolution, implementing improvements where required.
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• Maintain compliance with security, health & safety, and emergency procedures.
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• Continuously review and improve processes, ensuring procedures remain effective and up to date.
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• Create a positive, engaging, and high-performing team culture
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• Coach, mentor, and develop team members through regular performance reviews and feedback.
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• Support recruitment, onboarding, training, and succession planning activities.
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• Recognise and reward outstanding performance while addressing conduct or performance concerns when required.
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• Ensure compliance with company policies, procedures, and operational standards.
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• The ideal candidate will come from the following background:
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• Previous experience in a supervisory role within reception, hospitality, workplace services, or a customer-facing environment from a quality setting
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• Strong leadership, communication, and stakeholder management skills.
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• Ability to remain calm under pressure and make informed decisions in challenging situations.
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• Proactive, adaptable, and solutions-focused approach.
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• Committed to delivering exceptional customer experiences and driving service excellence.
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Please apply, message me directly, or email to arrange a confidential conversation.

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