Head of Operations (French Speaking)

Head of Operations (French, Online Gaming)

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Location: London (Hybrid)

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Salary: Circa £90k DOE

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Job Summary:

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We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.

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The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets.

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This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.

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Responsibilities:

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%CF; Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs

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%CF; Work closely with Regional Operations Managers to monitor and improve performance across their respective markets

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%CF; Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement

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%CF; Act as a key liaison between local teams and central functions, ensuring effective communication and execution

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%CF; Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow

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%CF; Support market entry and exit decisions by providing operational and performance insights

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%CF; Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour

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%CF; Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership)

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%CF; Ensure consistency in operational processes and customer experience across all markets

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%CF; Contribute to improving operational frameworks and efficiencies across the business

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%CF; Support budget awareness and contribute to commercial decision-making through performance insights

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%CF; Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets

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%CF; Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making

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%CF; Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience

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Requirements:

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%CF; Experience in online gaming, betting

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%CF; Fluency in French langauge is preffered

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%CF; Experience in operations, commercial, or multi-market roles

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%CF; Proven ability to work in a fast-paced, dynamic environment with changing priorities

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%CF; Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding

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%CF; Experience working with data to support decision-making and performance improvement

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%CF; Strong stakeholder management and relationship-building skills across multiple teams and geographies

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%CF; Willingness and flexibility to occasionally travel across African markets when required

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%CF; Excellent written and spoken communication skills in English; French is a plus

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%CF; Experience in emerging markets or Africa is beneficial

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%CF; Exposure to digital/online business models

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Personal Competencies:

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%CF; Strong operational mindset with the ability to balance execution and commercial thinking

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%CF; Comfortable working in a fast-paced, evolving, and sometimes unstructured environment

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%CF; Ability to build and maintain strong relationships across distributed teams

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%CF; Adaptable and flexible, with a proactive and problem-solving approach

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%CF; Strong organisational and prioritisation skills

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%CF; Effective communicator with the ability to influence and align stakeholders

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%CF; High level of emotional intelligence and teamwork

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%CF; Ability to manage ambiguity and respond effectively to changing business needs

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%CF; Results-oriented with a focus on continuous improvement

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%CF; Entrepreneurial mindset with a willingness to take ownership and drive outcomes