Technical Support Specialist - Automotive Engineering

Reports To: Technical Support Manager

Are you experienced with exceptional diagnostic skills and a passion for solving complex technical challenges?

At Terberg DTS, we're looking for a Technical Support Specialist to be the go-to expert for our service teams and customers. You'll play a key role in supporting engineers across the business, delivering technical guidance, developing talent, and helping resolve the most challenging faults on industry-leading specialist vehicles and equipment.

This is an opportunity to combine your technical expertise with mentoring, problem-solving, and customer support in a role where your knowledge truly makes an impact.

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• Providing expert technical support and guidance to Mobile Service Engineers and service teams.
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• Diagnosing and resolving complex mechanical, electrical, and electronic faults.
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• Supporting engineers through fault-finding and escalation processes.
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• Delivering technical training and coaching to develop engineering capability across the business.
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• Assisting with customer technical queries and helping resolve escalated issues.
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• Carrying out specialist engine, electrical, and diagnostic work when required.
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• Using advanced diagnostic tools, technical manuals, and testing equipment to identify effective solutions.
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• Supporting continuous improvement initiatives and cross-functional projects.
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• Maintaining accurate technical records and documentation.
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• Promoting a strong culture of safety, quality, and customer service.
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• City & Guilds Level 3 Vehicle Maintenance & Repair qualification (or equivalent).
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• Extensive experience in vehicle diagnostics and fault finding, particularly auto-electrical systems.
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• Experience working on HGVs, specialist vehicles, plant machinery, or similar equipment.
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• Strong knowledge of modern diagnostic systems and repair techniques.
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• Excellent communication and customer service skills.
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• A proactive approach to problem-solving and continuous improvement.
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• The ability to work independently and support others effectively.
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• Full UK Driving Licence.
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• Knowledge of Terberg vehicles and equipment.
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• Experience delivering technical training or mentoring engineers.
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• Strong understanding of preventative maintenance best practices.
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• Knowledge of road traffic regulations and industry compliance requirements.
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• Continuous technical training and development
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• Career progression opportunities
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• Apprenticeship and development programmes
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• 25 days holiday plus Bank Holidays
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• Enhanced pension scheme
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• 3x salary Death in Service benefit
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• Company-funded Health Shield Medical Cash Plan
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• 24/7 GP Anytime access
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• Employee Assistance Programme
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• Occupational health support
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• Health surveillance programmes
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• Retail discounts and rewards platform
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• Cycle to Work scheme
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• Free independent mortgage advice
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If you're a highly skilled engineer who enjoys solving complex problems, sharing knowledge, and supporting others to succeed, we'd love to hear from you.

Apply today and help drive technical excellence across Terberg DTS.