Professional Services Engineer

Professional Services Engineer

£37,500 - £40,000 | Bucks, Berks, Oxon, London & the South East | Field-based (Home, Office & Customer Sites)

We're working with a well-established provider in the managed print and telecoms space to find a Professional Services Engineer to join their delivery team.

This is a hybrid technical role split between telecoms installation projects and broader IT/print support — a great fit for someone who enjoys variety and wants to build skills across both disciplines rather than sitting in one lane.

What you'll be doing:

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• Acting as first point of contact for installation planning, liaising directly with customer IT teams to build out implementation plans
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• Managing your own projects — defining requirements, working with account managers and customers, and overseeing delivery through to completion
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• Carrying out site surveys and building/implementing telecoms installations
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• Supporting the wider IT stack — diagnosing and resolving hardware, software, and network connectivity issues
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• Logging and tracking work accurately through the service management system
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• Escalating complex issues to management or specialist teams where needed
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• Contributing to knowledge base documentation, particularly around print solution software
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• Keeping relevant solutions certifications current
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What they're looking for:

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• Solid understanding of IT systems — Windows OS, Microsoft 365, Google Workspace, Azure
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• Exposure to print solution software such as Papercut, MyQ, Optimidoc, or Uniflow is a strong plus
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• Some grounding in telecoms/VOIP
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• Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar)
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• A genuinely strong communicator — someone who can explain technical things simply to non-technical people
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• Organised, self-sufficient, and calm when things get busy
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