Vice President, Client Enablement

We’re seeking a future team member for the role of Vice President - Client Enablement to join our Global Payments & Trade team. This role is located in Pittsburgh, PA

In this role, you’ll make an impact in the following ways:

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• Member of a team responsible for advising clients or providing project management support for onboarding/transition/conversion projects.
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• Coaches and guides on project management.
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• Serves as an escalation point for complex issues.
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• Advises and guides clients on appropriate solutions and shepherds through to resolution.
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• Researches, develops and establishes methodologies, protocols and processes to facilitate or improve project management and/or the client onboarding/transition/conversion experience.
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• Participates with team in activities that align with their functional objectives.
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• Adheres to team standard operating procedures.
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• Tracks and reports on results and outcomes for client implementations and projects.
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• Understands team metrics and dashboards.
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• Liaises with peer leaders on product, technology or client service teams to ensure appropriate integration of activities and required hand-offs.
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• Resolves complex client onboarding/transition/conversion issues.
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To be successful in this role, we’re seeking the following:

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• Bachelors degree or the equivalent combination of education and experience is required.
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• 5-7 years of total work experience and at least 3-5 years of project management experience preferred.
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• Applicable local/regional licenses or certifications as required by the business.
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