Quality Assurance Specialist

Title: Quality Assurance Specialist

Location: 850 W Rio Salado Parkway, Suite 100, Tempe, AZ 85281
Pay: $19.00/hour
Schedule: Monday–Friday, 7:30 AM–4:30 PM CT
Work Arrangement: On-site Mon–Thu; Hybrid Friday
Duration: 12+ months, with possible extension
Interview: Team Interview

Job Summary

We are seeking a Quality Assurance Specialist to monitor and evaluate customer interactions and processes, track QA results, provide feedback/coaching, and support continuous improvement initiatives.

Responsibilities

• Perform QA evaluations using Microsoft Forms and scorecards.
• Monitor interactions for quality, accuracy, and compliance.
• Track and report QA metrics and performance results.
• Provide constructive feedback and coaching.
• Identify performance gaps and process improvement opportunities.
• Prepare reports and communicate findings to management.
• Maintain QA documentation and support quality initiatives.

Requirements

• 2+ years of experience in Quality Assurance, auditing, call/chat monitoring, or a similar role preferred.
• Strong attention to detail, analytical, communication, and organizational skills.
• Experience with scorecards, data tracking, reporting, and feedback delivery.
• Proficiency in Excel, Windows 10, and Microsoft 365/Outlook.
• SAP, JDE, or i5 experience preferred; HighRadius is a plus.
• Bachelor's degree preferred but not required.

Ideal Candidate: Detail-oriented, accountable, adaptable, and comfortable working in a high-volume environment while maintaining accuracy and consistency.

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.