Customer Service Advisor

T&K Associates are currently recruiting on behalf of our Client in Ashby-de-la-Zouch for a Customer Service Advisor to join their team on a permanent basis.As aCustomer Service Advisor, you will act as the first point of contact for the Customer and will deal with all enquiries into the business in a professional manner.You will coordinate all customer queries relating to the management of our solutions in the field, liaising with field-based engineers to support efficient resolution of issues. Further to this you will be responsible for triaging technical issues, ensuring work is provided with the appropriate priority level and support work scheduling for the field-based team.Customer Service AdvisorDetails & Benefits;Up to £27,300 dependant on experiencePermanent roleMonday to Friday 3-week rota basis with 2 x morning shifts & 1 x afternoon shiftMorning shift 7am-3.30pm and Afternoon shift 10.30am-7pmCompany pension scheme25 days holiday per year plus bank holidaysFree parkingNo strict dress codeCustomer Service AdvisorJob Details;Check through engineers daily work schedules and updates on the service log website including escalations, projects and auditsComplete daily checks of remote monitoring systems, raising and allocating calls from those checksCoordinate the fault management system website ensuring it is updated dailySchedule all work on the website and organise the engineers work on a daily basis ensuring SLAs are metManage projects resource allocation for all business areasMaintain the service log website and create log ins for Customers and ColleaguesEnter new fleet numbers and depots onto the Company systemLiaise with depots to confirm vehicle availabilityAnswer incoming calls and emails, owning Customer enquiries through to resolutionSupport stock transactions for field engineers, manufacturing and projectsPerform all other associated administration duties as required by the teamCustomer Service AdvisorPerson Specification;Excellent communication skills both written and verbalAbility to work to deadlines and ensure SLAs are metOrganised and strong attention to detail with the ability to prioritise tasksA team player who can work well with othersAccuracy and attention to detailA customer-centric approachPrevious experience in delivering exceptional Customer Service in a B-to-B settingThis is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associatesto hear more!TPBN1_UKTJ