Operations Lead

We're looking for an awesome organiser, optimiser and business-scaling machine...

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• Are you the person who naturally spots inefficiencies and immediately starts thinking about how to fix them?
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• Do you love building systems, processes and playbooks that make everyone's life easier?
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• Can you see the bigger picture whilst still keeping an eye on the details that matter?
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• Are you passionate about using technology, automation and data to improve how a business operates?
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• Do you get a kick out of making a growing company run smoothly behind the scenes?
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If your answer is 'hell, yeah!', we want to talk to you.

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We're looking for someone who can build the operating system that powers DATA3's growth — someone who can create clarity, improve efficiency, and make sure the right people are working on the right things at the right time. You'll play a critical role in helping us scale without the chaos that often comes with rapid growth. We're building something special and need an Operations Lead who can help us run smarter, faster and better… are you our next recruit?

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We’re DATA³

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We’re award-winning global data + AI consultants + builders. We power our clients’ growth using data + AI. We review, select, set up + support all of their organisation’s data + AI tools. We work with UK and global clients across all sectors. We were born in 2017, we have ambitious growth plans and we’re growing every day. We need your help to grow our business even further.

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What you’ll do…

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• Owning traffic management: who is on what, when, and at what capacity across all departments

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• Maintaining capacity planning visibility so projects are properly resourced and team members are not overloaded

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• Managing client operations for all clients, ensuring an exceptional client experience

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• Supporting our commercial team with sales and marketing admin

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• Building and maintaining playbooks for repeatable processes across the business

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• Identifying and implementing tooling and automation that saves time and improves quality

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• Ensuring internal metrics and operational KPIs are visible, accurate, and actionable

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• Managing and maintaining our newly refurbished office, making sure it’s a great place to work from

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• Proactively identifying bottlenecks and fixing them before they impact delivery or client experience

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• Supporting onboarding so new team members can operate effectively from day one without founder involvement

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• Reporting to the MD on operational health, resource risks, and process gaps

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What we need from you…

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• Proven experience in operations, project management, or business management roles, ideally in a professional services or technology environment

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• Experience managing resourcing, capacity planning, processes, reporting, or internal systems

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• Experience building repeatable ways of working through playbooks, tooling, and reporting rhythms

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• Comfort working across departments and turning messy operational problems into clear, scalable systems

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• Systems thinker — you see how the parts connect and improve the whole, not just the bits

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• Process builder — you can take something messy and make it clear, repeatable, and scalable

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• Technically curious — comfortable with tools, automation, and data

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• Highly organised and reliable — the business depends on this seat, so consistency is non-negotiable

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• Commercially aware — you understand that operational excellence directly enables revenue and retention

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Our DATA³ offer

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For the right candidate, we offer a super exciting role in a fast-growing global data + AI consultancy…

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• Want to work with great people? You got it – our team are awesome

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• Want variety? You got it – we work across multiple tech, clients, sectors + locations

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• Want flexibility? You got it – we love flexible working

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• Want training? You got it – we love developing people + nurturing talent

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• Want time out? You got it – we offer 30 days holiday per year for full-time roles

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• Want free stuff? You got it – our offices provide free drinks, tea, coffee + more…plus you’ll be invited to join our employee benefits scheme…and you’ll receive DATA³ branded merchandise too…yay!

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• Want to enjoy coming to work every day? We do too – let’s create the culture we all want to work in

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Our values

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We have 3 values which drive what we do for our people, clients, partners, suppliers + other stakeholders – you MUST be someone with the same values:

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1. We make things simple – we’re down-to-earth + we challenge ourselves to make complex tech accessible for everyone

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2. We do what we say we will…at a pace – you can trust us to do right by people

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3. We’re inclusive – we work as a diverse, collaborative virtual team both within our business + with our clients too

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We are B Corp certified so everyone at DATA³ incorporates environmental, social and governance considerations into everyday thinking. We run our business using The DATA³ Way which includes a code of ethics and training on our values and principles. It’s super important to us that our new team members have shared values.

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Find out more about DATA³ on our website at www.data-cubed.co.uk