Senior Product Manager - Platform

hackajob is collaborating with Heathrow to connect them with exceptional professionals for this role.

Description

Join Heathrow’s Digital team as a Senior Product Manager and play a pivotal role in shaping the future of passenger and operational experiences across our digital platforms. You’ll be part of a collaborative, forward-thinking environment that drives innovation, ensuring our technology delivers real value to millions of travellers and colleagues every day.

In this role, you’ll own the strategy, roadmap, and delivery for key digital channels such as web, mobile apps, and kiosks, ensuring they meet the needs of customers and stakeholders. Working under a SAFe Agile framework, you will guide squads to deliver seamless integration across APIs and enterprise systems. Your contribution will directly influence how passengers interact with Heathrow, making their journeys smoother and more connected.

Responsibilities

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  Own the end-to-end product lifecycle for multiple digital touchpoints, from vision to delivery and continuous improvement.

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  Define and deliver product North Star and back-logs aligned with Heathrow’s digital ambitions and passenger needs.

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  Lead development and integration of web, mobile, and kiosk solutions, leveraging APIs for enhanced capabilities.

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  Collaborate closely with journey squads, technology teams, and business stakeholders to prioritise and deliver measurable outcomes.

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  Ensure full compliance with accessibility, security, and regulatory standards.

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  Champion agile practices and data driven decision making to optimise platform performance and user experience.

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Qualifications

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  Proven experience in product management or product ownership within large, complex organisations.

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  Strong track record managing digital platforms (web, mobile apps, kiosks) and API integrations.

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  Experience with SAFe Agile or other scaled agile frameworks.

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  Knowledge of Adobe and Salesforce platforms.

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  Ability to deliver compliant digital solutions in regulated environments.

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  Excellent stakeholder management and influencing skills.

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Ideal Skills

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  Experience in regulated sectors.

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  Exposure to digital transformation and customer journey design.

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