Contact Center Service

hackajob is collaborating with Atos to connect them with exceptional professionals for this role.

Skills we can’t do without

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• Customer Service Experience: You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don't worry as we provide all the training and support you'll need
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• Client (Customer) Focus: Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
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• Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed SLAs/quality standards
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• Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross functional working and collaboration
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• Communication: Verbal and written; communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints. Excellent and professional telephone manner
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• Computer Skills: IT proficient and ability to adapt to new systems and processes
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• Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas
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Organisation: Able to prioritise and manage workload effectively