Customer Journey Manager - London - 1 year contract Inside IR35 - Hybrid working - Banking/ Payments

Hawksworth are now recruiting for a ‘Customer Journey Manager’ for a global Consultancy business for a project with a household name Financial Services provider in the UK.

This will be an Inside IR35 Contract, initial 1-year duration, Hybrid working (x2 days onsite per week, x3 days from home per week), Central London location.

Rates; to be discussed but Market Rates. It is important we get the right person for this project.

Role Overview

The Customer Journey Manager is responsible for owning and optimizing end-to-end customer journeys across products and platforms. The role acts as the voice of the customer within Agile delivery teams, ensuring solutions deliver a seamless and customer-centric experience.

Required Skills & Experience

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• Strong experience working in Banking and Payment sector
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• Strong experience in Customer Journey / Business Analysis / Product roles
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• Proven ability to design end-to-end customer journeys
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• Experience working in Agile (Scrum / SAFe) environments
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• Strong stakeholder management and communication skills
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• Ability to translate business needs into technical delivery inputs
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• Experience in Banking / Financial Services (preferred)
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• Journey mapping & process modelling tools (Visio/Figma)
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• Agile tools (JIRA, Confluence)
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• Data-driven analysis and problem solving
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If you are a talented Customer Journey Manager with the above experience we would like to hear from you asap! Please apply now.

You can also reach out to me directly at [email protected]

Thank you.🙂