Customer Service Advisor (Fully Remote)

About the Company

FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor.

About the Role

This is an excellent opportunity for a friendly and professional individual who enjoys helping customers, resolving queries and delivering a high standard of service from home.

Responsibilities

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• Respond to customer enquiries by telephone, email and online channels
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• Provide clear and accurate information about products and services
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• Resolve customer queries and complaints professionally
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• Maintain accurate customer records and update internal systems
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• Process requests, orders and account updates
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• Liaise with internal teams to resolve customer issues
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• Follow up with customers when required
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• Help maintain consistently high customer-service standards
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Qualifications

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• Previous customer service experience is desirable
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Required Skills

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• Excellent verbal and written communication skills
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• Confident speaking with customers by telephone
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• Strong problem-solving and organisational skills
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• Professional, patient and approachable manner
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• Good attention to detail
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• Comfortable using Microsoft Office and customer-management systems
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• Able to work independently from home
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• Reliable internet connection and a suitable home-working environment
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Preferred Skills

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• This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive and professional team.
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Pay range and compensation package

Salary: Negotiable, depending on experience

Equal Opportunity Statement

The closing date for applications is 19/08/2026. Applications will only be reviewed once the closing date has passed.