EMEA Salesforce Lead

Job DescriptionEMEA Salesforce Lead Location: Solihull (Hybrid)Working Pattern: Hybrid working model with 23 days per week required in our Solihull office. What You Will Do As the EMEA Salesforce Lead, you will be responsible for driving the adoption, optimisation, and effective use of Salesforce across the EMEA sales organisation. Acting as a trusted partner to sales leaders and commercial teams, you will provide expertise on sales tools, processes, and technologies to maximise productivity and business performance. You will leverage data, reporting, and analytics to deliver actionable insights, improve visibility of sales activities, and support strategic decision-making. This role combines sales operations, CRM leadership, stakeholder engagement, and continuous improvement to ensure Salesforce delivers maximum value to the business. What We Offer Competitive salary and comprehensive benefits packageOpportunities for career progression and professional developmentCollaborative and inclusive working environmentExposure to regional and global business initiativesAccess to industry-leading sales and CRM technologiesEmployee wellbeing and assistance programmesPension scheme and additional employee benefitsHow You Will Do It Lead Salesforce adoption, governance, and best practices across the EMEA regionAct as the primary point of contact for Salesforce-related processes, enhancements, and user supportPartner with sales leadership to optimise sales processes and improve operational efficiencyDevelop and maintain dashboards, reports, and KPIs that provide visibility into business performanceAnalyse sales and pipeline data to identify trends, opportunities, and areas for improvementDrive data quality initiatives and ensure the integrity of Salesforce informationSupport sales forecasting, territory planning, and performance tracking activitiesCollaborate with global teams on Salesforce enhancements, deployments, and system improvementsDeliver training, guidance, and user enablement programmes to maximise tool utilisationIdentify and implement continuous improvement opportunities across sales operations and technology platformsWhat We Are Looking For Required: University degree or an equivalent combination of education and experienceMinimum 6 years of experience in Salesforce administration, sales operations, CRM management, or a related fieldStrong understanding of Salesforce CRM functionality, reporting, and analyticsExperience supporting sales organisations within a multi-country or regional environmentAdvanced analytical skills with the ability to translate data into business insightsExperience creating dashboards, reports, and performance metricsStrong stakeholder management and communication skillsExcellent problem-solving abilities and attention to detailAbility to manage multiple priorities and deliver results in a fast-paced environmentPreferred: Salesforce Administrator certification or equivalent qualificationExperience working within a complex global matrix organisationKnowledge of sales forecasting, pipeline management, and territory planningExperience with business intelligence and data visualisation toolsProject management or continuous improvement experienceAbout Us At Johnson Controls, we transform the environments where people live, work, learn, and play. From optimising building performance to improving safety, security, and sustainability, our global team is committed to creating smarter, healthier, and more sustainable spaces. Through innovation, digital technologies, and operational excellence, we help our customers achieve their goals while delivering exceptional experiences. Join us and be part of a team shaping the future of intelligent buildings and connected solutions worldwide. #LI-SB1TPBN1_UKTJ