Senior Sales Associate UKI Financial & Professional Services

We are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role.

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This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best-in-class customer experience.

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The Senior Sales Associate manages increased complexity, scale, and senior-level engagement while remaining an individual contributor role, with no people management or hierarchical responsibility over Sales Associates.

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The Senior Sales Associate focuses on:

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• Supporting the AE in managing large, complex, and global customers
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• Owning and driving high-value and complex commercial activities
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• Engaging with senior customer stakeholders and internal leadership
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• Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts
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This role is well-suited for a commercially experienced sales professional who thrives in complex customer environments and enjoys operating as a trusted partner to both customers and AEs.

What you will do\n

Strategic Customer Engagement & Governance

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• Partner closely with the AE to manage a small portfolio of Colts most strategic and complex accounts.
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• Act as a senior day-to-day commercial contact, building strong relationships with senior customer stakeholders and key internal teams.
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• Lead and contribute to customer governance activities such as service reviews, operational forums, and commercial touchpoints, while supporting AE-led strategic engagements (QBRs, account planning, executive sessions).
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• Drive structured stakeholder engagement planning, ensuring alignment and effective communication across Colt and customer organisations.
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• Anticipate customer risks, dependencies, and commercial opportunities within complex, multi-national account environments.
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Advanced Commercial Management & Opportunity Execution

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• Own and manage complex transactional and renewal-related sales activities end to end, including pricing, rerates, contract changes, and commercial negotiations.
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• Drive opportunity progression across multiple products, regions, and stakeholders in partnership with Sales Engineering, CRM, Product, Deal Pricing, Legal, and Finance.
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• Support the AE in identifying, shaping, and executing large or complex expansions, cross-sell, and upsell opportunities.
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• Proactively manage high-value renewals to secure retention, improve outcomes, and identify growth opportunities.
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• Ensure commercial activity aligns with customer strategy, contractual obligations, and internal governance.
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• Participate in customer meetings to progress opportunities, resolve issues, and strengthen commercial relationships.
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• Support customer satisfaction initiatives and act as a point of escalation for complex commercial queries where appropriate.
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Data, Process & Sales Excellence

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• Ensure Salesforce data for assigned customers is accurate, complete, and continuously updated to enable reliable reporting, forecasting, customer communication, and pipeline visibility.
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• Apply a disciplined approach to opportunity tracking, renewal planning, and commercial execution.
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• Share best practices and insights across the team, supporting continuous improvement in how complex accounts are managed.
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What we're looking for\n

Experience

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• Proven B2B sales, account management, or commercial experience within technology, telecoms, or complex services environments.
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• Experience managing large, complex, or global customer accounts with multiple stakeholders.
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• Strong track record of supporting or owning high-value renewals and transactional sales cycles.
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• Hands-on experience using CRM systems (e.g. Salesforce) to manage complex pipelines and customer data.
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• Confidence working with senior internal and external stakeholders.
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Skills

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• Strong commercial acumen with the ability to navigate complexity and ambiguity.
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• Excellent stakeholder management and communication skills at multiple organisational levels.
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• Ability to manage multiple high-value opportunities and priorities simultaneously.
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• Strong collaboration skills across sales, engineering, product, finance, and operations teams.
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• High attention to detail combined with the ability to think strategically.
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Personal Attributes

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• Proactive, self-driven, and comfortable operating with a high level of autonomy.
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• Calm and professional under pressure in complex customer situations.
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• Customer-centric mindset with a focus on long-term value creation.
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• Trusted, dependable partner to AEs and internal teams.
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• Curious and committed to continuous learning in products, customers, and markets.
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Job Segment: CRM, Telecom, Telecommunications, Financial, Technology, Finance

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