Customer Service Administrator

\n Customer Service Administrator \n
\n
\n Pertemps are currently recruiting for numerous Helpdesk / Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.\n
\n
\n we have a number of shifts available:\n
\n
\n

\n
• Tuesday to Saturday: 13:30–22:00
  
  
\n
• Sunday to Thursday: 13:30–22:00
  
  
\n

\n
\n Responsibilities as a Helpdesk / Customer Service Administrator:\n
\n
\n

\n
• Answering telephone calls and emails
  
  
\n
• Logging queries on the companies CRM system
  
  
\n
• Dealing with any live issues and investigating discrepancies
  
  
\n
• Completing KPI trackers and performance reports
  
  
\n
• Collate information and update business system
  
  
\n
• Chase internal teams to find query resolutions
  
  
\n
• Building and maintaining solid relationships with depots and customers
  
  
\n

\n
\n Requirements for this position:\n
\n
\n

\n
• Previous experience in a customer facing role
  
  
\n
• Confident speaking over the phone
  
  
\n
• Analytical working approach
  
  
\n
• Experience and knowledge of Microsoft packages
  
  
\n

\n
\n The Role:\n
\n
\n

\n
• £12.71 per hour
  
  
\n
• Temp to permanent position
  
  
\n

\n
\n If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch\n