Call Centre Representative / Customer Service / CSR

Job Title: Call Centre Representative / Customer Service / CSR Duration: Duration Pay Rate: $18.00/hr. on w2 without benefits Schedule: 40hrs/week, Monday thru Friday (8 am to 5 pm) Responsibilities: Review, analyze, and index tax-related documents, forms, and records . Assign appropriate indexing codes and metadata to ensure accurate classification and retrieval of documents. Maintain and update digital and physical filing systems to enhance document accessibility. Collaborate with other departments to verify document accuracy and completeness. Conduct quality control checks to ensure data integrity and compliance with privacy and security regulations. Utilize software tools and databases for indexing and record management. Assist in the preparation of reports and documentation related to indexing activities. Adhere to confidentiality policies and handle sensitive information with discretion. Qualifications: Experience with high volume calls. Call center experience. Experience in document management, indexing, or administrative roles is an asset. Strong attention to detail and organizational skills. Proficient with data entry and document management software. Ability to handle confidential information with professionalism and discretion. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Required Education: High school diploma.