Senior Desktop Support

Job Overview: Pay Range: $23.20hr - $28.20hr Requirement/Must Have: Experience with GxP computerized systems. Experience with SQL. Well organized; ability to prioritize assigned tasks. Experience working within a team environment. Experience with customer service. IT or Business Degree (Associate or Bachelors). Preferred: Experience with global systems and users. Responsibilities: Responsible for running routine reports and queries from the GPV database tables using SQL when needed. Support computerized system validation testing. Responsible for PV systems Product Dictionary entries and routine maintenance in databases. Perform Product Dictionary updates and new entries. Perform Product Family maintenance. Perform Product Line updates. Responsible for triage tickets for system support. Provide 1st line of support for PV System tickets. Support new user set up in PV Systems. Manage PV Systems set up and curricula assignments. Perform mailbox maintenance. Support initial login for new users. Support Training coordination for PV User community. Coordinate New User trainings. Support communication to PV System User community. Act as front line to User community for system support. Support PV system monitoring and liaise with IT / Vendor to resolve system issues. Perform Case Type Changes and Product Family verifications. Support review of PV Documentation. Support PV Documentation organization and archiving. Support dashboard maintenance and monitoring. Perform all other duties assigned by Leadership. Nice to Have: Experience with global systems and users. Skills: GMP. SQL. GxP computerized systems. Customer service. Database maintenance. System validation testing. Qualification And Education: IT or Business Degree (Associate or Bachelors). Benefits Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.