Team Member

Team Member

Primary Role:
\n Team members are responsible for delivering exceptional customer experience and quality products. A Team Member functions primarily as the main connection between Jamba Juice and the customer.

Essential Functions:

General

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• Deliver the ultimate customer service experience and impressions of the Jamba brand
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• Able to clearly and concisely communicate product knowledge and information to all customers
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• Responsible for customer product and service standards
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• Foster an environment of team work
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• Maintain exceptional customer service metric scores
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• Communicates clearly, concisely and accurately in order to ensure effective shift operations.
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• Follow all company operations policies and procedures
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Customer Service

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• Responsible for delivering an exceptional customer in store experience
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• Execute customer service standards through the utilization of Jamba On Stage
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• Greet and thank every customer with a smile and eye contact
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• Recommend appropriate product to meet customer’s needs
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• Enhance customer experience through engagement and sampling
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Operations

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• Execute quality store operations
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• Clean blenders, small wares, merchandise and physical plant as necessary
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• Must be able to operate food preparation machinery
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• Stocking of all supplies
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• Respond to directions in an accurate and timely manner
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• Adhere to all Jamba food, safety and security guidelines while respecting Jamba property
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• Master station operations of the store.
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• Successfully complete the Jamba store and company policy trainings
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Business Management

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• Provide a healthy consistent product
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• Consistently make and serve all Jamba products to specifications
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• Follows health, safety and sanitation guidelines for all products
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• Executes proper portion control with all ingredients
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• Must be able to operate cash register and handle cash transactions while adhering to Jamba Juice cash handling policies
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Requirements:

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• Must be 16 years of age
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• Computer skills including some Microsoft software and register skills
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• Must be able to lift 30-40 lbs regularly throughout shifts
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• Ability to stand, bend, reach and scoop through-out assigned shift
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• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
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