PC Support Coordinator

Job Title: PC Support Coordinator Duration: 6 Months (Temp to hire) Payrate: $25/hour on w2 Shift: 1st shift (7am -3:30pm) Summary: Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. Diagnoses, identifies, and isolates basic hardware and software problems. May install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users. Essential Functions: Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing routine problems with hardware, software, or other computer related systems by answering, evaluating, and prioritizing requests. Diagnoses and isolates system problems by interviewing users on the telephone or in person to collect information. May lead user through preliminary diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user on basic diagnostic procedures. Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports. Alerts appropriate technical area of recurring problems and patterns of problems. May install hardware, software and/or upgrades, and peripheral components such as monitors, keyboards, printers, and disk drives. Knowledge, Skills and Abilities: General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems. Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns. Education: Associates Degree.