Posted 11 August, 2026

Care Navigator

FCMS (NW) LTD

Preston, ENG, GB Full Time

Job Description

Welcome to FCMS!

We are looking for a Care Navigator to join our Care Coordination Team.

Pay: £13.00 per hour weekend and overnight enhancements apply

Hours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.

Accountable to: CATS Operational Manager

Base: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also available

CLOSING DATE: 23 AUGUST 2026

*Please note that our roles are not being considered for sponsorship at this time*

Main duties of the job\n

Overview of Role:

To provide administration support to the Care Co-ordination Service.

To provide a fast, accurate and effective patient telephony service.

To provide administrative support to clinical staff

Accurate data input of special patient information such as end-of-life care and long-term health conditions.

To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.

To undertake all relevant training consistent with the requirements of the post.

Accessing personal and confidential data

Always ensuring full patient confidentiality, adhering to Information Governance Policies

To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.

To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.

About us\n

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Job description\n

Overview of Role:

To provide administration support to the Care Co-ordination Service.

To provide a fast, accurate and effective patient telephony service.

To provide administrative support to clinical staff

To undertake an intensive internally based training programme

To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development.

To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer.

To use the telephone and remain empathetic, whilst gaining important information.

Accurate data input of special patient information such as end-of-life care and long-term health conditions.

To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.

To undertake all relevant training consistent with the requirements of the post.

Accessing personal and confidential data

Always ensuring full patient confidentiality, adhering to Information Governance Policies

To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.

To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.

To provide clear and concise information to all patients and external agencies

To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team

The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner.

To attend any meetings as and when required

To assist the management team when required

To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness.

To always adhere to FCMS Policies and Procedures

Physical Effort

Staff often remain seated, at one desk, for most of the working day.

Mental Effort

Work pattern can be interrupted by the telephone or staff enquiries.

Workload regularly re-assessed and prioritised to meet required deadlines.

The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs.

Emotional Effort

Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives.

Supporting vulnerable patients and callers

Managing situations that can often be emotional, given the patients health status.

Managing stressful situations i.e., workload and time pressures

Dealing with conflict, over a variety of issues

Ability to remain calm when other people are panicking or distressed.

Information Systems:

Work with the IT support team, to ensure effective management of Information and Communications Technology within the service.

Information Governance:

Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.

Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding

Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.

Training and Support:

Identify own training needs and others and participate in relevant in-service education.

Ensure all mandatory training is undertaken and maintained.

The post holder will be expected to attend any necessary courses that provide relevant training.

GENERAL:

To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and Procedures

To observe national and local policies and procedures in respect of:

Fire

Data Protection Act

Infection Control

Other duties are required:

This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision.

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

Person Specification\n
\nExperience\n
\nDesirableEvidence of further studyEducated to GCSE/O Level standard including English Language and Mathematics\n
\nEquivalent training in administration.\n
\nQualifications\n
\nEssentialExperience of working with IT systems\n
\nAdministrative experience\n
\nTelephony experience\n
\nExperience of working in an office environment\n
\nDesirable\n
\nExperience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society.\n
\nExperience of Adastra and/or other clinical systems\n
\nExperience of working with Clinicians\n
\nOther\n
\nEssentialDiplomatic/tactful and understand importance of confidentiality.Able to demonstrate compassion and empathy.\n
\nMature outlook\n
\nPositive mental attitude\n
\nSmart appearance\n
\nProfessional conduct\n
\nAbility to work within a team and, at times, in isolation.\n
\nOpenness to learn new skills and apply these within the role.\n
\nNon-judgemental.\n
\nCommunication\n
\nEssentialInformation Governance understanding and awareness.\n
\nEffective communication skills, both verbal and written\n
\nSound working knowledge of Microsoft packages including, Word, Excel, and email.\n
\nGood literacy and numeracy skills.\n
\nExcellent organisational skills.\n
\nAbility to manage and prioritise own workload.\n
\nAbility to work under pressure and remain calm and focused.\n
\nDesirable\n
\nAdministration qualifications\n
Disclosure and Barring Service Check\n

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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