Sales Administrator

Sales & Administration Coordinator

Chessington, Surrey£29,000 - £32,000 per annum (depending on experience)

Are you a highly organised administrator with excellent customer service skills and a keen eye for detail? We are looking for a proactive and motivated Sales & Administration Coordinator to join our friendly team based at our Head Office in Chessington, Surrey.

This is an exciting opportunity to become a key member of a small, collaborative team where you'll play an important role in supporting both sales operations and administrative functions, helping to ensure excellent service for our customers and smooth day-to-day business operations.

What We Offer

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• Competitive salary of £29,000 - £32,000 (depending on experience)
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• Generous holiday allowance
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• Company pension scheme
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• Supportive team environment
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• Opportunities to develop product knowledge and broaden your skills
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The Role

Sales Support Responsibilities

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• Manage the order process for dropship customers through online portals and back-office systems.
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• Communicate with customers and end consumers to resolve delivery issues quickly and efficiently.
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• Update customer portals with stock reports and relevant information.
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• Work closely with the wider sales team, providing cover during holidays and absences when required.
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• Process faulty goods and shortage credits accurately.
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• Develop and maintain strong product knowledge to support customers effectively.
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Administration Responsibilities

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• Liaise with internal departments, external suppliers, warehouse teams and transport carriers to ensure deliveries are completed on time and to the highest standard.
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• Work with the Accounts Department, Credit Control team, Sales Managers and customers to ensure payments are up to date and orders can be processed without delay.
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• Manage a variety of day-to-day administrative tasks and responsibilities as they arise.
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• Support the smooth running of business operations through effective coordination and communication.
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About You

We're looking for someone who is:

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• Self-motivated and able to work on their own initiative.
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• Highly organised with excellent attention to detail.
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• Confident communicating with customers, colleagues and stakeholders at all levels.
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• Professional, articulate and customer-focused.
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• Able to build and maintain strong working relationships.
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• Experienced working within a small team environment.
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• Proud of delivering high-quality work and excellent service.
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Skills & Experience

Essential

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• Experience in administration, order processing, customer service, operations, or a similar role.
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• Proven ability to deliver excellent customer service.
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• Strong written and verbal communication skills.
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• Excellent IT skills, including a good working knowledge of Microsoft Excel and Word.
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• Good numerical ability and accuracy when handling information.
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Key Competencies

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• Teamwork and collaboration
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• Customer focus and awareness
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• Initiative and a positive, can-do attitude
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• Planning and organisational skills
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• Strong communication skills
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• Attention to detail
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• Numeracy and accuracy
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If you're looking for a varied role where you can make a real impact while developing your skills within a supportive team, we'd love to hear from you.