Account Manager

ACCOUNT MANAGERMARKET HARBOROUGH£30,000 to £35,000 + BENEFITSTHE OPPORTUNITY:We're recruiting on behalf of a successful and established business that's looking to appoint an experienced Account Manager to join the team.This is a fantastic opportunity for an experienced Account Manager or Senior Account Manager who enjoys building strong client relationships, managing multiple projects and taking commercial ownership of key accounts, including ensuring smooth service delivery.Working closely with the department lead, the Account Manager will be responsible for the successful delivery of client projects, ensuring agreed KPIs and SLAs are achieved whilst identifying opportunities to develop accounts, improve profitability and deliver additional value.THE ACCOUNT MANAGER ROLE:Reporting to the department lead, you'll take ownership of a portfolio of client accounts, with responsibilities including:Developing and maintaining strong relationships with new and existing clientsManaging client projects from initial brief through to successful deliveryPreparing for and leading client meetings, reviews and conference callsEnsuring actions from client meetings are documented, communicated and completedAgreeing, monitoring and reporting against client KPIs and SLAsManaging account profitability through accurate forecasting, estimating and invoicingIdentifying opportunities to grow and develop existing client accountsUnderstanding client objectives and providing proactive solutions to support their commercial goalsManaging escalated client issues and ensuring a swift and professional resolutionProducing clear briefs for internal teams and coordinating project delivery across departmentsSupporting the finance team with invoicing and outstanding client accountsMaintaining accurate client information and activity within CRM systemsMonitoring market developments and identifying new opportunities for clientsTHE PERSON:Previous experience as an Account Manager, Senior Account Manager, Client Services Manager, Sales Coordinator and Customer Experience Manager.Strong experience managing client relationships and delivering multiple projectsCommercially minded with experience of budgets, forecasting, estimating and account profitabilityConfident managing client KPIs and SLAsExcellent communication, presentation and negotiation skillsStrong organisational skills with the ability to manage multiple accounts and competing deadlinesExperience using CRM systems with good Excel and Microsoft Office skillsA proactive and solutions-focused approach to account managementTO APPLY:Please send your CV for the Account Manager role via the advert for immediate consideration.By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.TPBN1_UKTJ