Service Delivery Manager Greater Manchester

Company Description Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.Job Description Service Delivery ManagerSalary: £38,500 per annum & Company BenefitsHours:37.5 per weekLocation: Covering Greater ManchesterContract Type: Permanent Full TimeAs ourService Delivery Manager, you will play a key role in supporting the delivery of an exciting new programme by leading the operational delivery of the service and ensuring a high quality, participant-centred employment and wellbeing service that delivers positive outcomes.Leading and developing a team of Team Leaders and Advisors, you will create a supportive, accountable and high-performing culture, driving service quality, colleague engagement and performance.You will work closely with internal teams, partners and key stakeholders, including acting as a day-to-day operational contact for DWP, supporting service reviews, continuous improvement and the successful delivery of contractual commitments.We are looking for a visible, values-led leader who can build trust, inspire others and balance performance, quality and participant outcomes with confidence and accountability.What you will be doing:Leading and managing team leaders to ensure that there is a high-quality, participant-centred delivery across the contract, as well as, managing and driving performance through regular reviews, coaching, observations and clear improvement actions.Setting clear operational expectations and supporting Team Leaders to lead engaged and high performing teams.Overseeing day-to-day service delivery, ensuring participant engagement, caseload management, quality, safeguarding, risk and progression activity are effectively managed.Using performance data, feedback and operational intelligence to monitor delivery and drive continuous improvement.Working closely with internal and external stakeholders to ensure participant opportunities and support pathways are joined up and responsive to local need.Supporting effective workforce planning, onboarding, colleague development and resource deployment to meet service needs and participant demand.Qualifications You will require:Strong operational leadership, coaching and people management skills, with experience of building high-performing teams.Experience of managing a team of Team Leaders and frontline colleagues and delivering high performance.Excellent communication skills and the ability to communicate at all levels effectively.Experience in overseeing service delivery, performance, quality and compliance.Experience of using Management Information, quality assurance and feedback to aid continuous improvement.Experience in managing safeguarding, risk and complex case escalation within a customer-facing or participant focused service.Experience of leading teams across a large delivery area.Desired experience:Experience operating within commissioned, contract-led or publicly funded services.Experience supporting services for people facing complex barriers, health conditions, disabilities or additional support needs.Experience of contract mobilisation, implementation or service transformation activity.Additional Information At Ingeus, weve spent time listening to our employees to build our benefits package:25 days annual leave plus bank holidays with the opportunity to salary trade extraEAP Support programme available 24/7 with access to 6 x counselling sessionsPrivate Medical InsuranceEyecare vouchers with help to purchase new glassesLife assuranceOnline discount shopping via Perks at WorkCycle to Work schemeSeason ticket loanUp to two days each year dedicated to Community Giving (Volunteering)Access to Salary Finance; financial education and adviceThe opportunity to buy extra perks such as, critical Illness Cover, dental insuranceLong Service AwardsAt Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.As a Disability Confident Employer, we understand that everyones journey is different, and were committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustmentswhether thats help with the application, interview format, or anything elsewere here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please dont hesitate to contact us to discuss how we can support you.Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.TPBN1_UKTJ