Complaints Team Manager

A growing business is looking for a permanent Complaints Team Manager to join its Complaints Operation and become part of the wider business.Staring early September, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.Whats in it for you?The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every dayHybrid working from our modern Leeds city centre office following your initial training period onsiteInvestment in training and development to support your career aspirationsPension scheme33 Days annual holiday allowance (inclusive of Bank Holidays)Employee Discounts and Cashback SchemesDiscounted Parking and local gym membershipsOnsite refreshments providedAs a Complaints Team Manager, you will:Work with a global, market-leading client within the Motor Finance sectorLead and motivate your team of Complaint Handlers and Administrators to investigate and resolve customer complaints relating to Vehicle Quality and service-related problemsAct as a brand ambassador for the business and the end client, delivering a high standard of service at all timesProduce Management Information reporting to analyse your teams performanceWhat were looking for in a Complaints Team Manager:Were keen to speak with candidates who have proven experience managing a Complaints Team or a Telephony Based Customer Service Team within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.You will be able to demonstrate:Previous complaint or telephony-based team management experienceA passion for coaching and developing your teamA strong understanding of the industry and FCA regulationsManagement Information reporting and utilising data for performance managementAbility to support and drive change to processes and working practicesAlignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery ExcellenceA strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changesA commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulationsWorking hoursWorking hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.To apply for this role as Complaints Team Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.TPBN1_UKTJ