Service Advisor

Are you an experienced Service Advisor seeking a new opportunity with a reputable employer in Swindon? Our client, a well-established, family-run motor retail group and an AM Award Dealer Group of the Year winner, is looking to recruit a professional and motivated Vehicle Service Advisor to join their busy Service Department.Benefits:\n

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• Starting salary around £30,000 per annum, negotiable based on experience
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• OTE of £42,000+ per year, inclusive of a performance-related bonus scheme and overtime
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• Additional bonus income available through the sale of service plans
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• 31 days annual holiday including bank holidays, increasing with length of service
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• Full in-house training and development programmes
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• Contributory workplace pension scheme
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• Access to employee support programmes via a benefits platform
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• Discounted vehicle parts and servicing rates
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• Long-term career development prospects within a prestigious Dealership Group
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Duties of a Service Advisor:\n

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• Greet customers and book vehicles in for service or repair work
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• Advise customers on vehicle issues, providing technical guidance where necessary
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• Liaise closely with the workshop team, chasing work in progress and updating customers regularly
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• Upsell additional services and products where appropriate
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• Take payments for completed work and process transactions efficiently
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• Promote service plans and warranty options to maximise sales
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• Maintain high standards of customer service to ensure customer satisfaction
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• Work alongside colleagues to meet departmental targets and deliver a first-class customer experience
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Requirements of a Service Advisor:\n

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• Minimum of two years’ experience as a Service Advisor or similar within the motor trade
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• Strong communication and relationship-building skills
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• Proven ability to influence customer decisions and upsell services effectively
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• Knowledge of automotive systems and diagnostic procedures, with experience in warranty work highly advantageous (though not essential)
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• Proficiency in IT systems; experience with Kerridge/Keyloop DMS is beneficial but not mandatory
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• Organised with excellent time management skills
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• Enthusiasm for working within a manufacturer-approved environment and delivering exceptional customer service
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This is an excellent opportunity for a dedicated Service Advisor to join a respected dealership group. If you meet these criteria and thrive in a customer-focused role, we invite you to apply.Contact Sarena Abbott, Automotive Recruitment Specialist at Perfect Placement covering Swindon and Wiltshire, today to discover more about this fantastic opportunity.Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.