Customer Service and Operations Lead

Customer Service and Operations Lead

Salisbury | £30,000 to £40,000 DOE | Full Time

Talent Group are working with one of our clients following their acquisition of a long established and highly regarded luxury business.

With new ownership and exciting plans for growth, they’re now looking for a Customer Service & Operations Lead to join their small, close knit team in this newly created role.

This is a key position at the heart of the business, combining exceptional customer service with the day to day coordination of a busy field based team.

Personality is really important. You’ll be warm, polished, positive and naturally engaging, with the confidence to build relationships with discerning customers who have invested in a luxury product and expect an equally exceptional level of service.

You’ll take ownership of the customer journey whilst keeping the service operation running smoothly. This will include:

• Managing customer calls, emails and service enquiries

• Building strong relationships and providing a highly personal, proactive service

• Understanding customer needs, recommending services and identifying further opportunities

• Preparing and following up proposals

• Planning daily and weekly schedules for the field based team

• Supporting the team throughout the day and adapting plans when priorities change

• Keeping customers informed and resolving any issues quickly and professionally

• Coordinating equipment and requirements for customer visits

• Managing jobs, work orders, customer records and invoicing

You’ll be an exceptional people person who genuinely enjoys looking after customers, but you’ll also be highly organised, commercially aware and calm under pressure.

Experience within a luxury or premium customer environment, property, automotive, facilities, engineering services or another field based service business would translate really well.

Experience coordinating field based teams would be an advantage, but specific industry knowledge isn’t essential as full training will be provided.

It’s a great time to join an established business entering an exciting new chapter. You’ll be part of a small, growing team where you can make a genuine impact and help shape the service operation as the business evolves.

If you’re brilliant with people, love delivering exceptional service and thrive on keeping everything running smoothly, we’d love to hear from you.

Talent Group is committed to promoting Equity, Diversity and Inclusion in the workplace. We review all applicants on equal merit and do not discriminate on the basis of age, gender, sex, relationship status, disability, race, religion or belief, or sexual orientation.