HR Consultant - Contact Centre

The Opportunity: * The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries. * The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. * The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees. * The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task. Skills and procedures: * Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances. * Utilise knowledge of employment law and policies to coach managers in applying policies in the correct way and minimise risk to the business * Responsible for building rapport with employees to enable an accurate understanding of their query, * Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base * Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements * Work effectively as part of the HR Direct operational team * Assist in the development, maintenance and deployment of policies under the HR Direct area * Undertake any other work as directed by their line manager in connection with their job as may be requested Knowledge, Skills and Experience: * Previous experience of working in an HR employee advisory role * Degree qualified or equivalent experience preferred * Excellent communication skills – both spoken and written * Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance * Good understanding of UK employment law * IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel Additional information: **THIS POSITION IS CONFIRMED INSIDE IR35** Must be eligible to work in the UK Based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week. If you are interested in this role and have the skills and experience required Apply Now