Debt Recovery Agent

Performance-based salary progression | Hybrid working | No Bank Holiday working | Bonus schemeIf youre looking for a role where your communication skills, resilience and ability to negotiate are genuinely recognised and rewarded, this Debt Recovery Agent opportunity offers the chance to build a long-term career within an established legal services business.Youll manage your own portfolio of customer accounts, speaking with customers about their financial circumstances and working with them to establish realistic repayment solutions. This is a role where empathy and commercial awareness go hand in hand, with a strong focus on treating customers fairly while achieving positive outcomes.Youll join a supportive team where youll have the autonomy to manage your own caseload, alongside structured salary progression, hybrid working and ongoing opportunities for development.Package & Benefits for the Debt Recovery Agent: £25,000 £28,000 salaryStructured salary progression based on performance and length of serviceCompetitive bonus schemeHybrid working following initial training, with a mix of home and office working25 days annual leaveNo Bank Holiday workingMedicash healthcare planFree parkingBirthday lunches and regular company social eventsSupportive working environment with opportunities for long-term career progressionAbout the CompanyYoull be joining a well-established legal services business specialising in debt recovery on behalf of leading financial services organisations.The company is committed to treating customers fairly and achieving positive outcomes while maintaining high professional and regulatory standards. Employees are supported through training and development, with a clear focus on helping people build long-term careers within the business.Asa Debt Recovery Agent, youll take responsibility for managing a portfolio of customer accounts and working directly with customers to understand their circumstances and agree appropriate repayment solutions. Youll need to balance excellent customer service with the ability to confidently negotiate and progress accounts, ensuring all activity is carried out in line with company policies and regulatory requirements.Key Responsibilities for the Debt Recovery Agent: Manage your own portfolio of customer accounts from initial contact through to resolutionContact customers by telephone to understand their financial circumstances and discuss their accountsNegotiate affordable repayment arrangements and settlement option s in line with customer circumstances and regulatory requirementsHandle sensitive and sometimes challenging conversations with professionalism, empathy and confidenceIdentify appropriate solutions while ensuring customers are treated fairly throughout the recovery processMaintain accurate and comprehensive records of all customer interactions and account activityManage your caseload effectively to ensure accounts progress within required timescalesWork collaboratively with colleagues to achieve individual and team performance targetsMaintain high standards of customer service, compliance and quality across all customer interactionsExperience needed for the Debt Recovery Agent:Previous experience in contact centre customer service, collections, debt recovery or a similar customer-facing environmentExcellent communication and active listening skills, with the ability to build rapport quicklyConfidence negotiating solutions and handling challenging or sensitive conversationsStrong organisational skills and the ability to manage your own caseload effectivelyA positive and resilient approach when dealing with difficult conversationsA genuine desire to help customers while achieving commercial and performance objectivesThe ability to work towards individual and team KPIsA professional and customer-focused approach with strong attention to detailInterested?If youre an experienced Debt Recovery Agent, Collections Advisor, Collections Agent, Debt Collection Advisor or Customer Service Advisor looking for your next opportunity, wed love to hear from you.Click Apply and submit your most recent CV for consideration.JL_FINTPBN1_UKTJ