Service Advisor

Location: Wokingham, Berkshire

Salary: £30,000–£38,000 per annum (dependent on experience)

Hours: Monday–Friday, Full-Time (No Weekends)

We are seeking an experienced and customer-focused Service Advisor to join our aftersales team in Wokingham. This is an excellent opportunity to become part of a professional dealership that values exceptional customer service and offers a healthy work-life balance with a Monday–Friday schedule.

\n
• Welcome customers and provide a professional, friendly service.
\n
• Book vehicles in for servicing, MOTs, diagnostics, and repairs.
\n
• Prepare accurate estimates and explain work required in a clear, customer-friendly manner.
\n
• Liaise with workshop technicians to monitor repair progress.
\n
• Keep customers updated throughout the service process.
\n
• Obtain authorisation for additional work where required.
\n
• Produce invoices and arrange smooth vehicle handovers.
\n
• Promote additional products and services where appropriate.
\n
• Maintain accurate records using the dealer management system.
\n
• Ensure high levels of customer satisfaction and compliance with company standards.
\n

\n
• Previous experience as a Service Advisor within the automotive industry.
\n
• Excellent communication and customer service skills.
\n
• Strong organisational skills with the ability to prioritise workloads.
\n
• Ability to work efficiently in a busy aftersales environment.
\n
• Experience using dealer management systems is desirable.
\n
• Full UK driving licence preferred.
\n

\n
• Salary of £30,000–£38,000 depending on experience.
\n
• Monday–Friday working pattern with no weekend working.
\n
• Company pension.
\n
• Ongoing manufacturer and professional development training.
\n
• Career progression opportunities.
\n
• Employee discounts.
\n
• Friendly and supportive working environment.
\n

If you are an experienced Service Advisor looking for a Monday–Friday opportunity in Wokingham, we'd love to hear from you.