Planning Administrator

Planning Administrator (Temporary)Hours: 37 hours per week (Alternating shifts: 07:30-15:30 / 09:00-17:00)Contract: Until Mid-November 2026 (potential extension)We're seeking a highly organised Planning Administrator to join a busy team in Exeter. You'll play a key role in managing no-access repair cases, ensuring records are accurate, supporting service delivery, and working with multiple departments to help resolve issues efficiently.Key Responsibilities:\n

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• Processing no access repair cases on Civica from start to finish with accuracy and attention to detail.
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• Working closely with Customer Services, Enforcement, Housing, and Planning teams to resolve no access issues.
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• Providing administrative support to the Planning team.
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• Understanding and applying legislation relating to no access repairs.
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• Maintaining up-to-date knowledge of processes, systems, and compliance requirements.
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• Ensuring customer contact information is accurate and investigating booking issues where required.
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• Delivering a customer-focused service while maintaining high levels of accuracy and efficiency.
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• Producing daily KPI reports and tracking trends using Microsoft Excel.
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What We're Looking For:\n

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• Strong administration and data entry experience
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• Excellent attention to detail
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• Confident communication skills
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• Customer service experience
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• Proficiency in Outlook, Excel, and Microsoft Teams
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• Ability to manage workload in a fast-paced environment
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This is a fantastic opportunity to join a supportive team and make a real impact on service delivery.Please APPLY today or contact Chelsea Goodman in the Pertemps Devon & Cornwall office.