Business Support Assistant

Job Purpose Business Support Assistant

To provide efficient, high-quality administrative and business support to services across the council.

The postholder will ensure the smooth day-to-day running of office functions, support service delivery, and contribute to excellent customer service for internal and external stakeholders.

Responsibilities Business Support Assistant

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• Provide comprehensive administrative support including data entry, document preparation, filing, scanning, and records management
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• Act as a first point of contact for enquiries via phone, email, and in person, ensuring a professional and helpful response
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• Maintain and update databases, case management systems, and spreadsheets accurately and in a timely manner
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• Schedule meetings, manage diaries, prepare agendas, and take minutes where required
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• Process invoices, purchase orders, and other financial transactions in line with council procedures
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• Support the coordination of service activities, including booking appointments and tracking progress
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• Handle sensitive and confidential information in accordance with data protection legislation and council policies
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• Assist with report preparation, performance data collection, and basic analysis
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• Liaise with internal departments and external partners to support service delivery
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