IT Team Leader - East Kilbride - £26.48 Per Hour Umbrella

We are recruiting for a Team Leader for a leading IT service provider based on site in East Kilbride.

We're looking for a driven and organised Team Leader to join our Onsite Services Group. In this role, you'll lead a team of technicians and support staff to deliver high quality, compliant IT services to our customers. Whether you're guiding your team, problem solving on the ground, or engaging with stakeholders, you'll play a key part in keeping services running smoothly.

What you'll do

People Leadership (50-80%)

Lead and develop a team of on-site technicians/support staff

Hold regular team briefings and quarterly 1:1s, fostering a positive and motivated team culture.

Manage day to day people matters: performance, behaviour, absence, holiday, and resource planning.

Support personal development and ensure your team has the right skills and tools to deliver excellent service.

Oversee recruitment, onboarding, and off boarding-across both internal employees and partner provided resources.

Ensure full compliance with internal processes such as expenses, overtime, training and health & safety.

Operational Delivery (20-50%)

Plan and prioritise workloads to meet business needs and Service Level Agreements (SLAs).

Collaborate with Delivery Leadership, swap and logistics teams, and customer stakeholders.

Use reporting and data insights to support continuous improvement.

Manage on site stock locations, including asset security and process adherence.

Handle escalations, complaints, and risk identification within your remit.

Support process improvements, new service introductions, and operational changes.

Maintain strong relationships across internal teams and customer environments.

Understand customer contracts and recognise how changes may impact service delivery.

Support new business take-ons and contribute to resource optimisation.

This is a dynamic role where priorities may shift daily. You'll need to balance leadership responsibilities with operational delivery while ensuring high standards and a positive team culture.

What you'll need

Essential

Proven leadership and people management experience aligned with company values.

Strong organisational skills with the ability to manage multiple priorities.

Solid understanding of Enterprise IT and related technologies.

Excellent communication and relationship building skills.

Proficiency with MS Office and reporting tools.

Experience using ticketing systems.

Desirable

Familiarity with customer operational processes.

ITIL knowledge or accreditation.

This is an umbrella contract, the role is Inside IR35