Quality Manager (Manufacturing)

Quality Manager

About the Role

We are seeking an experienced Quality Manager to lead and develop the Quality function within a fast-paced manufacturing environment. This is a senior leadership position responsible for driving quality excellence, maintaining quality management systems, ensuring customer satisfaction, and fostering a culture of continuous improvement across the site.

The successful candidate will play a key role in shaping and executing the site's quality strategy, ensuring products consistently meet customer expectations and regulatory requirements while supporting wider business objectives.

Key Responsibilities

Quality Leadership & Strategy

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• Lead the site's Quality function, developing and implementing quality strategies aligned with business goals.
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• Champion a culture of quality ownership throughout the organisation.
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• Drive continuous improvement initiatives to enhance product quality, operational performance, and customer satisfaction.
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• Contribute as a member of the site Leadership Team, supporting strategic business development and operational excellence.
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Quality Management Systems

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• Maintain and continually improve the site's ISO 9001 Quality Management System.
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• Ensure all compliance audits, procedural reviews, and internal audits are conducted according to agreed schedules.
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• Oversee calibration and compliance requirements for laboratory and testing equipment.
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• Lead investigations into quality issues and ensure robust corrective and preventative actions are implemented and sustained.
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Customer & Supplier Quality

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• Act as the escalation point for customer and supplier quality concerns and non-conformances.
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• Manage the customer complaints process, ensuring timely investigation, communication, and resolution.
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• Develop strong relationships with customers and suppliers to support quality performance and continuous improvement.
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• Drive improvements aimed at reducing customer complaints year-on-year.
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Operational Quality Support

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• Ensure effective quality control support across production, raw materials, and work-in-progress activities.
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• Authorise product quarantine and corrective actions where required.
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• Work closely with Operations, Engineering, Technical, and Continuous Improvement teams to identify and implement process improvements.
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Team Leadership & Development

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• Lead, develop, and motivate the Quality team to achieve operational and strategic objectives.
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• Identify training, coaching, and development needs to build capability across the function.
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• Ensure adequate resource planning and workforce capability to meet business requirements.
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• Facilitate regular quality review meetings to share knowledge, drive accountability, and promote best practices.
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Skills & Experience

Essential

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• Proven experience in a senior Quality Management role within a manufacturing environment.
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• Strong understanding of Quality Management principles, methodologies, and best practices.
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• Extensive experience managing ISO 9001 Quality Management Systems.
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• Demonstrable success in leading quality improvement initiatives and embedding a quality-focused culture.
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• Excellent problem-solving and analytical abilities.
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• Experience managing customer and supplier quality issues.
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• Project management and process improvement experience.
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Desirable

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• Experience working within highly regulated manufacturing environments.
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Applicants must have the ability to pass Security Clearance and have been Resident in the UK for 5 Years or more.